The moment you have more than one person in a room, there are going to be misunderstandings. Unresolved breakdowns in communication are costly; if left unaddressed these breakdowns can derail a team, division or company. Whether you’re trying to develop a high-performing team, resolve a potentially explosive employee issue or negotiate with a client or customer, creating mutual understanding is the key to moving forward.
In this program, attendees will gain insights into the strengths and preferences of their own communication styles and the styles of those around them. When we know how our audience needs (or prefers) to receive information, we are better able to tailor our spoken and written words to have the greatest impact. Attendees will learn to: Build personal and professional trust within teams; develop and innovate solutions to everyday issues and replace judgment with understanding.