vailsymposium

Janelle Barlow, Ph.D. is an award-winning speaker, trainer, consultant and author who translates research into practical tools to improve customer service and complaint handling. She works with Customer Service Representatives, managers, and entire companies, both nationally and internationally, to help them recover and retain customer loyalty. She has recently released the third edition of her bestseller (more than 275,000 copies sold to date), “A Complaint Is A Gift: How to Learn from Critical Feedback and Recover Customer Loyalty.”

Barlow holds a Ph.D. from the University of California, Berkeley in Education Curriculum and Design, along with two Master’s Degrees: one in Political Science and one in Psychology.